Competent Lab Scientist at Christian Miracle Hospital

Mission Statement:

• To deliver accurate, timely, and compassionate laboratory services while actively contributing to patient acquisition and hospital growth through professional excellence and community engagement.

Core Responsibilities
Laboratory Operations:

• Perform routine and specialized laboratory tests including hematology, biochemistry, microbiology, and pregnancy tests.
• Ensure patients are comfortable, explain procedures clearly, and position patients appropriately for sample collection.
• Maintain strict quality control standards, equipment calibration, and infection prevention protocols.
• Prepare accurate test reports and communicate critical results to medical staff promptly.
• Manage laboratory inventory, reagent procurement, and equipment maintenance.
• Conduct routine and specialised laboratory tests with strict adherence to quality control and safety protocols.
• Maintain and calibrate lab equipment; manage reagent inventory and supplier relationships to ensure cost-effective procurement.
• Ensure rapid turnaround times (TAT) for high-impact tests (prenatal screens, pre-op tests).
• Participate in internal QC and external quality assessment schemes; maintain accurate lab records.
• Actively market lab packages to inpatients, outpatients and referring clinics; liaise with clinicians to upsell pre-op and antenatal diagnostic bundles.
• Assist in NHIS claim documentation for laboratory services.
• Provide clear, courteous communication of results to clinicians and patients; contribute to patient education regarding tests.

Business Development & Patient Services:

• Generate minimum 10 new patient referrals per month through professional networks, physician relationships, and community contacts.
• Conduct monthly health screening outreach programs in corporate organizations, churches, and community centers.
• Provide health education sessions on preventive care, disease management, and importance of regular health checks.
• Maintain relationships with referring physicians and healthcare providers to ensure consistent patient flow.
• Participate in hospital marketing campaigns and promotional activities.
• Menu Expansion: Recommend new, high-margin tests (e.g., hormonal profiles, tumor markers) that will attract premium patients.
• Turnaround Time: Guarantee test results within specified times to build a reputation for speed, which is a key selling point.
• Upselling: Advise patients on "Wellness Checkup" packages when they come for routine tests (e.g., "While you are here for Malaria test, would you like to check your Sugar and Cholesterol?").

Professional Excellence & Christian Values:

• Demonstrate patience, decisiveness, and meticulousness in all laboratory procedures.
• Maintain responsible and mature approach to work with strong ethical standards.
• Provide compassionate service with respect for patient dignity and privacy.
• Uphold hospital values through professional conduct and appearance.

Key Performance Indicators (KPIs - Monthly)

• Test accuracy rate (minimum 99.5%)
• Turnaround time for test results (within 2 hours for routine tests)
• New patient referrals generated (minimum 10)
• Community screening participation (minimum 200 tests per month)
• Patient satisfaction with lab services (minimum 4.6/5.0)
• Equipment maintenance compliance (100% adherence to schedule)
• Cost control for laboratory consumables (within 5% of budget).

Essential Qualifications

• Bachelor's degree in Medical Laboratory Science from accredited Nigerian university
• Registration with Medical Laboratory Science Council of Nigeria (MLSCN)
• Minimum 2 years practical experience in hospital laboratory setting
• Certification in relevant specialized areas (e.g., hematology, microbiology).

Essential Skills & Attributes:

• Born-again Christian with strong moral foundation and commitment to Christian values
• Technical proficiency in laboratory equipment operation and maintenance
• Strong attention to detail and quality assurance mindset
• Business development skills with ability to generate patient referrals
• Excellent communication skills for patient interaction and physician liaison
• Computer literacy for laboratory information systems and data management
• Professional appearance and courteous demeanor
• Team player with collaborative spirit.

Preferred Experience:

• Experience in private hospital laboratory management
• Background in health promotion and community outreach
• Training in customer service and patient relationship management.