Community Relations Manager, East at HBM Nigeria Plc (Formerly Lafarge)

About the job

• The role involves developing and implementing a community relations and public affairs plan to promote the organization's work and support its lobbying and campaigning objectives. It also includes providing high-quality public relations services to raise the organization's profile, promote its goals and activities, and build and maintain relationships with both internal and external stakeholders to foster a positive reputation.

What you'll be doing

• Ensure compliance of terms of Memoranda of Understanding, Community Development Agreements and other legal documents that guide the relationship between LAP and its communities.
• Organize,implement and document monthly community events and other stakeholder engagement platforms.
• Ensure prompt and effective dissemination of information through approved channels of communication: correspondences, newsletters etc
• Facilitate and ensure the implementation of community development CSR programs as approved on an annual basis while ensuring the monthly and yearly reporting of same across required LH platforms.
• Coordinate with Communications & Public Affairs Manager various sustainability programs as required.
• Design calendar of events targeted at the Community yearly while ensuring compliance to all timeframe for various community events.
• Work with location volunteering champions for the effective implementation of annual volunteering programs across locations
• Community Relations Executive would from time to time also be the mouthpiece for an organization should there be need for a community briefing as approved by all relevant internal stakeholders
• To assist the Communications & Public Affairs Manager and other organisational representatives to pursue lobbying, policy and campaigning work and objectives with Host Communities.
• Ensure accountability and transparency in all related transactions
• To draft policy briefings and consultation responses for internal and external use.
• Monitor and conduct intelligence activities on community activities which impact on LAP’s business
• To participate in staff training, organisation/team meetings and events, as required.
• To comply with the organisation’s health and safety, confidentiality, data protection and other policies.
• To promote equality of opportunity and anti-discriminatory practices.
• Develop a monthly community issues log to highlight risks, mitigations and action plans
• Any other duties deemed appropriate by the Head of Public Affairs, subject to time and commensurate with level of responsibility and salary.
• Develop and maintain relationship with local government and other relevant stakeholders such as traditional rulers and their councils, NGOs etc
• Analyze and maintain comprehensive knowledge of local issues and local CSR demands such as bills, laws etc.
• Ensure optimal level of customer satisfaction for all community requests.
• Provide, monitor and control financial budget to all key community issues. 

Who you'll be working with 

Human Dimension: Reporting to Communications & Public Affairs Manager with dotted line to Plant Manager
Organizational Dimension: Ability to engage, monitor, network and resolve conflicts at community level and provide advice to as directed by the Communications & Public Affairs Manager and Plant Manager

Job Dimesions

List of direct reports:

• N/a

Key interfaces, stakeholders and relationships:

• Communications, Public Affairs & Sustainable Development Director
• Head, Corporate Brand & Sustainable Development
• Head Public Affairs
• Head, Corporate Communications
• Communications & Public Affairs Manager
• Senior management team
• Politicians, parliamentarians and government officials
• The public and private sector

What we are looking for

Level of education/qualifications normally required:

• Educated to degree level or equivalent experience that demonstrates ability.
• Experience of working in a senior PR or public affairs role.
• A proven track record of achievement in the field of PR or public affairs.

Technical / Functional Skills:

• Excellent communication (oral and written) and interpersonal skills.
• Ability to lead, motivate and manage staff.
• Ability to produce high quality written reports on information and publishing for internal management purposes and for trustees.
• Good IT skills and computer literacy.
• Flexible approach to work and highly organised working practices.
• Ability to work as part of a team.
• Ability to plan, execute and evaluate social media campaigns.

Behavioral competence:

• A commitment to developing good relationships
• High level of integrity
• An understanding of the value of good information and support services.
• A commitment to equality of opportunity and anti-discriminatory practices.