Community Manager (Telegram & Facebook) at Figorr

Job Description

• We seek Community managers to maintain and spread a positive company brand through online interactions.
• As a key part of a brand’s online presence, a community manager displays a consistent voice and tone while strengthening relationships with audiences.

Responsibilities

• Build and manage a brand’s online community.
• Interact with - and facilitate interactions between - a brand’s customer base.
• Central location or point of contact
• Book revenues/deals and liaise with internal team
• Reporting to the internal team weekly
• Promote and help run company events.
• Keep a pulse on customer sentiment.
• Maintain uniform brand voice and tone during digital customer interactions.

Day-to-Day Responsibilities:

• Monitor changes in customer sentiments with social listening and analysis tools.
• Respond to individual reviews or messages to resolve questions or complaints.
• Create social media posts to promote content for company events, ad campaigns and other marketing initiatives.
• Attend live events to connect with promising leads and spread brand awareness.