Community Manager at Semicolon Village Limited

The ideal candidate should be a great communicator who is skilled at managing communities both physically and digitally. The role requires you to be a creative, out-of-the-box, solutions-driven thinker, and have the ability to inspire and motivate.

He/she will be the voice and town-crier of the community both internally and externally and will manage all community communication and events.

Job Responsibilities

The role has 3 main components

Manage the internal community of  current students and alumni

• Take ownership of our Student and Alumni Groups.
• Drive engagement and gather feedback among Students, Facilitators, and Alumni
• Drive and coordinate the pipeline for prospective students, student sponsorship, and partnerships
• Act as the intermediate between the community and the management
• Support the ongoing success of students and alumni through various activities
• Establish and manage mentorship programs
• Establish and manage mentorship programs

Manage all community events 

• Plan and coordinate internal community events to engage the community
• Keep updated on and identify ecosystem events and drive participation of the community
• Drive brand thought leadership and exposure to the ecosystem by planning and coordinating external events 

Manage Semicolon’s social media presence

• Work with the social media manager in management of Semicolon’s social media platforms and generating social content that will drive communications.
• Create social content that reflects the community and brand objective and purpose through campaigns that align with the marketing strategy
• Track, and conduct sentiment and overall review of Semicolon on social media platforms
• Keep updated on industry-related trends on and find opportunities to engage in the conversation.

Competencies

• Strong Communication skills
• Emotional Intelligence
• People Skills
• Project management 
• Monitoring and evaluation skills 
• Negotiation
• Customer service
• Great Influencer
• Ability to moderate online and offline conversations within our community

Qualities

• Integrity
• Maturity
• Proactive
• Confident 

Requirement

• BSc degree in Marketing or, a relevant field
• Be vibrant and energetic
• Good knowledge of social media management with a proven track record.
• Minimum of 2 years of proven work experience, at least, 1 year as a community manager (especially offline)
• Experience in planning and launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, etc)
• Ability to identify and track relevant community metrics
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands
• Attention to detail and ability to multitask.