Community Manager at Lana Healthcare

Description

• We are looking for a Community Manager to join our growing team and assist with ongoing client engagement and brand awareness for our product.
• We’re looking for an enthusiastic team member to be the main point of contact between the medical team and clients to ensure that clients have a positive experience and continuously get value from our service. Ideally, you’ll have experience with community building and marketing to help develop, plan and execute campaigns, manage social media and other community platforms, and develop strategies to grow our player base.
• You’ll be working closely with our team to help shape the development of our product and service by monitoring clients' feedback and engaging with the community to gather insights.

Responsibilities

• Set, plan, and implement social media and communication campaigns and strategies
• Provide engaging text, image, and video content for all social media and professional accounts
• Respond to customers promptly
• Monitor, track, and report on feedback and online reviews
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR, and Communications teams
• Liaise with Development and Sales departments
• Respond to customers promptly
• Build relationships with customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends

Requirements

• Bachelor's Degree in Marketing or a relevant field
• 1 - 3 years of experience in community handling
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Hands-on experience in content creation and management for multiple social media platforms; Youtube, Twitch, TikTok, Twitter, Instagram, and Discord.
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, a critical thinker and problem-solver.