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  • Posted: Jan 14, 2022
    Deadline: Jan 21, 2022
  • We help our clients win in the marketplace by providing state-of-the-art HR services.
    Read more about this company


    Community Manager

    Department: Media and Communications
    Industry: Healthcare

    Job Description

    • This position is responsible for monitoring social media channels to build a community of followers within the healthcare space, handle support questions, and increase engagement.


    • Be the eyes and ears for the brand across all owned, earned, paid social conversation in the healthcare community.
    • Develop a content marketing plan and editorial calendar.
    • Provide engaging text, image and video content for social media accounts
    • Organize and participate in events to build community and boost brand awareness
    • Manage communities with attention to detail, creativity and good humor.
    • Set, plan and implement social media and communication campaigns and strategies
    • Provide engaging text, image and video content for all social media and professional accounts
    • Respond to customers in a timely manner and carry customer service issues with agility and empathy
    • Monitor, track and report on feedback and online reviews
    • Organize and manage events to boost brand awareness
    • Coordinate with Marketing, PR and Communications teams
    • Work collaboratively with internal team and liaise with Development and Sales departments
    • Build relationships with customers and industry professionals
    • Stay up-to-date with new trends in the healthcare space and generate new ideas to draw audience’s attention

    Qualifications and Educational Requirements

    • Proven work experience as a community manager or similar role
    • B.Sc. Mass Communication, Journalism or any relevant field
    • Proven experience in the healthcare sector or community
    • Experience planning and leading community initiatives
    • Sharp vision for finding patient, doctor communities & utilizing software to find reach community leads.
    • Ability to identify and track relevant community KPIs
    • Thorough understanding of all social media platforms and hands-on experience with social media management (Facebook, Instagram, Twitter, TikTok, Snapchat, Pinterest,YouTube etc), their technical requirements and best practices.
    • Familiarity with analytics tools, publishing platforms and social monitoring tools such as (Spredfast, Sprinklr, Netbase etc).
    • Excellent verbal communication and writing skills
    • Excellent interpersonal and presentations skills
    • Ability to interpret website traffic
    • Knowledge of online marketing
    • Attention to detail, critical-thinker and problem-solver
    • Good organizational and time-management skills

    N100,000 - N200,000 monthly

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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