Community Manager at HRbreakoutRoom

Department: Media and Communications
Industry: Healthcare

Job Description

• This position is responsible for monitoring social media channels to build a community of followers within the healthcare space, handle support questions, and increase engagement.

Responsibilities

• Be the eyes and ears for the brand across all owned, earned, paid social conversation in the healthcare community.
• Develop a content marketing plan and editorial calendar.
• Provide engaging text, image and video content for social media accounts
• Organize and participate in events to build community and boost brand awareness
• Manage communities with attention to detail, creativity and good humor.
• Set, plan and implement social media and communication campaigns and strategies
• Provide engaging text, image and video content for all social media and professional accounts
• Respond to customers in a timely manner and carry customer service issues with agility and empathy
• Monitor, track and report on feedback and online reviews
• Organize and manage events to boost brand awareness
• Coordinate with Marketing, PR and Communications teams
• Work collaboratively with internal team and liaise with Development and Sales departments
• Build relationships with customers and industry professionals
• Stay up-to-date with new trends in the healthcare space and generate new ideas to draw audience’s attention

Qualifications and Educational Requirements

• Proven work experience as a community manager or similar role
• B.Sc. Mass Communication, Journalism or any relevant field
• Proven experience in the healthcare sector or community
• Experience planning and leading community initiatives
• Sharp vision for finding patient, doctor communities & utilizing software to find reach community leads.
• Ability to identify and track relevant community KPIs
• Thorough understanding of all social media platforms and hands-on experience with social media management (Facebook, Instagram, Twitter, TikTok, Snapchat, Pinterest,YouTube etc), their technical requirements and best practices.
• Familiarity with analytics tools, publishing platforms and social monitoring tools such as (Spredfast, Sprinklr, Netbase etc).
• Excellent verbal communication and writing skills
• Excellent interpersonal and presentations skills
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver
• Good organizational and time-management skills

Salary
N100,000 - N200,000 monthly