Community Manager at Clout Africa

Job Description

• The Community Manager will act as the liaison between the company and its audience.
• The community manager is the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust that meets the company guidelines, both online and in-person.

Responsibilities

• Plan and implement social media strategies to promote the brand recognition.
• Engage with the online community and respond to comments and requests.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to the departmental head.
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
• Engage in online conversations with prospective and existing clients about our products and brand.
• Provide insights to our marketing team about industry, competitors, and relevant topics found online.
• Represent our brand at events and trade shows when needed.

Requirements

• Degree in Business / Marketing / Content Management or any other related field.
• 2 years of Experience using social media and digital savviness.
• Strong knowledge of common social media and online marketing trends to create campaigns that match the voice and behaviors of many users on those outlets.
• Exceptional written and oral communication skills.
• Good customer service and interpersonal skills.
• Proficient in word processing applications, spreadsheets, presentation software and social media management tools.
• Good judgment and problem-solving skills.