Community Manager at Biz Afric Solutions

Salary: 150,000 - 200,000 Naira

Job Description:

We are looking for a candidate passionate about community management. The ideal candidate will  focus on fostering relationships with community , ensuring engagement, and driving customer satisfaction. It combines elements of customer support, advocacy, and community building.

Important Skillset:

• Writing/content creation
• Effective communication
• Ideation/strategic thinking

Responsibilities and Duties

• Leading interactions and sustaining relevant conversations within a digital community
• Establish and maintain strong relationships with clients and community members.
• Act as a point of contact for clients, addressing their questions, concerns, and needs.
• Understand client goals and objectives to ensure alignment with the company\'s products and services.
• Guide new clients through the onboarding process, ensuring a smooth and positive experience.
• Educate clients on product features, functionalities, and best practices.
• Provide ongoing training and support to help clients maximize their use of the product.
• Facilitate community engagement, encouraging interaction and collaboration among clients.
• Organize and host events, webinars, or other activities to foster a sense of community.
• Monitor community forums and social media channels to identify trends, issues, and opportunities.
• Proactively identify and address potential issues that could lead to churn.
• Monitor customer usage data and identify areas for improvement.
• Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
• Identify opportunities for upsell and cross-sell to existing clients.
• Collaborate with the sales team to drive new business opportunities.
• Contribute to the development of customer success strategies that drive revenue growth.
• Track key metrics related to customer satisfaction, retention, and revenue.
• Analyze data to identify trends and opportunities for improvement.
• Provide regular reports to management on customer success performance.  

Job Requirement

• BSC or its equivalent in any discipline from a recognized institution.
• Prior experience (at least 6 months) in online PR roles
• Experience as a digital community manager shall be an added advantage
• Solid computer skills, including MS Office, and data processing tools are necessary
• A good background in social media/digital marketing
• The Ideal candidate is very tech-savvy, teachable, and open-minded
• Ability to learn fast and adapt to a new environment.
• Excellent verbal and communication in the English Language.