Community Manager at Africa Foresight Group (AFG)

Who you are?

Your team preferences

• You are passionate about private sector development in Africa and AFG’s purpose
• You are a leader that enjoys guiding others and genuinely believe that the work you do has real consequences for the future of the continent
• You thrive in fast-paced, high-octane work environments that require initiative, diligence and creativity
• You enjoy brainstorming and can deploy out-of-the-box thinking to solve problems at short notice, when colleagues need your support – even outside of your own function
• You care about working in a highly collaborative environment with team members who are dedicated and help each other
• You are comfortable with receiving direct feedback and are motivated to work in a target-driven team to deliver results
• You can comfortably work in a remote work environment that allows for maximisation of productivity through flexibility

Your experience

• Minimum of 5 years of experience in community management or related role.
• Strong communication and interpersonal skills
• Passion for education, professional development and community building
• Familiarity with online learning platforms and virtual event coordination
• Ability to work independently and collaboratively in a remote environment
• Ability to work in a fast-paced environment

Your responsibilities

Recruiting

• Coordinate recruiting of new community members in close collaboration with the marketing team at AFG
• Lead the review and assessment of applicants, with close support from the in-house tech team
• Oversee applicant communication along all steps of the recruiting process

Community Engagement

• Cultivate a supportive and inclusive community for young professionals participating in the Ahead program, including concepts and strategies tailored to meet specific project objectives and audience engagement
• Create and implement engagement strategies to keep the community active and connected

Content facilitation

• Develop and curate engaging content aligned with the goals and interests of young professionals on Ahead
• Collaborate with program instructors to ensure participants receive optimal support
• Manage and schedule posts, ensuring and consistent and valuable flow of information
• Collaborate with internal teams for content creation
• Organise and coordinate virtual events, webinars, and networking sessions for community members
• Manage event logistics, including RSVPs and post-event feedback

User Support

• Provide timely and helpful responses to user inquiries and feedback
• Address user issues, escalating them when necessary, and ensuring a positive user experience
• Implement and improve user support processes to enhance efficiency
• Gather feedback from participants to improve the overall community experience
• Collaborate with the team to implement feedback-driven enhancements

Content Promotions

• Work closely with the go-to-market team to promote program content and events across various channels
• Leverage social media and other platforms to increase program visibility