Community Management Assistant at Biz Afric Solutions

About the Role

Our client is a leading Christian-focused dating and relationship brand dedicated to helping Christian women date intentionally, build healthy relationships, and prepare for marriage through coaching programs, online events, digital products, podcasts, YouTube, and social media content 

We are looking for a Community Management Assistant to support our Social Media Manager by ensuring our audience is consistently engaged and our community feels seen, supported, and connected.

Responsibilities and Duties

• Contributing to overall community management by monitoring and responding to comments, DMs, and mentions across Instagram, LinkedIn, Facebook, and X. Reply promptly with brand tone and escalate complex queries to the Social Media Manager.
• Track conversations about the brand, competitors, and industry topics. Report trends, recurring questions, complaints, and opportunities to the Social Media Manager weekly.
• Assist with uploading, scheduling, and publishing approved content on social platforms. Ensure captions, hashtags, tags, and links are accurate before posts go live.
• Identify and engage potential followers, brand advocates, and partners through thoughtful comments, DMs, and follows. Support initiatives to grow and activate the community.
• Support the execution of online activations, Lives, webinars, and giveaways. Moderate comment sections, track participation, and follow up with attendees/leads in DMs.
• Track community KPIs like response time, engagement rate, DM volume, and sentiment. Prepare weekly reports with insights and recommendations for the Social Media Manager.

Requirements

• Has excellent written English.
• Is highly organised and dependable.
• Has experience using Instagram, TikTok, Facebook and YouTube.
• Is confident engaging people through direct messages and comments.
• Is warm, professional and enjoys building online communities.
• Is proactive, coachable and willing to learn.
• Has a genuine interest in Christian values, relationships and personal development.
• Is comfortable working under the direction of a Social Media Manager.
• Experience handling DMs and having genuine conversations with women in a community group.
• Ability to give personalized, non-generic responses. 

This role is being recruited by Biz Afric Solutions, a business advisory and talent consulting firm that supports organisations in building high-performing teams and executing mission-critical projects.

Ensure that access is given to every google drive link in your response. If we can't access your uploads, you'd be automatically disqualified. Also, Please be honest with your responses. Thank you.