Community Associate at Regus

Responsibilities
What will you be doing?:

• Our centres offer busy professionals the perfect space in which to work, engage and be productive.
• Equipped to cater for their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic of working demands
• You will be critical to making our centres run like clockwork.
• Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience.
• If you join us as a Community Associate, you will help create a great environment for our customers, which means they return happy, time and time again.

Requirements
What you’ll need:
Customer Service:

• This is at the heart of what we do so you should have a background in the service industry and have dealt with a diverse mix of people and customers.
• We offer a comprehensive induction and lots of training so we will consider people from a range of backgrounds such as Retail, Hospitality the creative arts anywhere where the customer is at the heart of the business.  

Leadership:

• You’ll be working in a small team of between 2-5 people (depending on the size of your centre) so you should have experience of working independently.
• Leaders at IWG are inspiring, caring and nurturing to ensure their people feel motivated to deliver world class customer service, every single day.
• If you join us, you’ll be developing your career from day one!

Tech:

• We use a variety of systems and tech in our centres, so you’ll need to have a good command of basic IT packages such as MS Office.
• We will teach you the rest.  

Problem Solving:

•  No two days will be the same, each one will throw up new challenges for you to overcome.
• Problem solving is important, you will be thinking on your feet, ensuring your centre always run smoothly.

Benefits
What’s in it for you:

• You get to work in an amazing office building with great facilities
• A structured, comprehensive induction and ongoing training to help you settle into your new job and grow your career
• Lots of variety and new challenges - no two days are the same
• An opportunity to help to run a centre as if it was your own
• Dynamic working environments, with committed teams to build great relationships with customers
• Generous benefits and salary
• Sales & KPI led bonus & incentives
• We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
• A truly diverse and inclusive workforce
• Work/Life balance - standard business hours (Monday to Friday)
• A full time, permanent job that you can rely on