Community Associate at ALX Africa

Role Summary 

• The Community Associate is responsible for executing and supporting the day-to-day operations of ALX Nigeria’s community, ensuring a high-quality, consistent, and engaging experience for learners and alumni. 
• Working closely with the Community Manager, this role focuses on bringing community programmes, events, and engagement initiatives to life.
• The Community Associate plays a critical role in ensuring that community systems operate effectively, members remain actively engaged, and the ALX Lagos hub functions as a vibrant and welcoming space. 
• This role sits at the centre of community execution and member experience, supporting engagement, content capture, and grassroots activation while contributing to broader growth and brand objectives.
• The ideal candidate is highly organised, people-oriented, and proactive, with the ability to manage multiple activities while maintaining strong attention to detail and energy. 

Specific Responsibilities
In this role, you will:

• Execute community programmes, events, and engagement initiatives in line with the Community Development Playbook. 
• Support the day-to-day operations of the ALX Lagos hub, ensuring the space is active, organised, and welcoming. 
• Coordinate logistics for community events, workshops, and meetups, including scheduling, setup, and participant management. 
• Manage community communication channels, including responding to member inquiries, moderating platforms, and supporting engagement.
• Build and maintain strong relationships with learners, alumni, and ambassadors through consistent interaction and follow-up.
• Support the ambassador and referral programme execution by coordinating activities and tracking participation.
• Capture and support user-generated content (UGC) from community activities, including testimonials, event highlights, and learner stories.
• Track community activity and engagement metrics, including attendance, participation, and feedback. 
• Provide regular updates and reports on community activity to support performance tracking.
• Support partnerships and external engagements by coordinating logistics and ensuring smooth execution of joint activities.
• Collaborate with Growth, Content, and Recruitment teams to ensure community initiatives align with broader campaigns and objectives. 

Skill Requirements
Essential:

• 3–5 years of experience in community management, events, customer experience, or related roles. 
• Strong organisational and coordination skills with attention to detail. 
• Excellent interpersonal and communication skills. 
• Ability to engage and build relationships with diverse groups of people.
• Experience coordinating events, programmes, or community initiatives.
• Highly proactive with a strong sense of ownership and follow-through.
• Ability to manage multiple tasks in a fast-paced environment. 
• Proficiency in:
  • Google Slides / PowerPoint
  • Google Sheets / Excel
  • Google Docs
  • AI Tools
  • BI tools such as Looker Studio, Tableau, or similar platforms. 

Skill Requirements
Preferable:

• Experience working in education, technology, or youth-focused environments.
• Experience supporting ambassador or referral programmes. 
• Experience capturing content (photos, videos, testimonials) for digital platforms.
• Familiarity with community platforms, CRM tools, or engagement systems.

Person Specification/Attributes:

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges. 
• Humility: Openness to learning, seeking help when needed, and a focus on serving others. 
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey. 
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond. 
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger. 
• Energy and Presence: brings life to spaces and interactions 
• Reliability: consistently delivers high-quality execution 
• People Orientation: enjoys engaging and supporting others
• Attention to Detail: ensures smooth and professional experiences

What Success Looks Like: 

• Community programmes and events run smoothly with strong participation and engagement. 
• The ALX Lagos hub operates as a vibrant, well-utilised, and welcoming space.
• Learners and alumni feel supported, connected, and actively engaged.
• Community engagement levels remain high across both online and offline platforms. 
• A strong volume of user-generated content is captured from community activities.
• Community initiatives are executed consistently and contribute to broader growth and brand objectives.