Communications and Knowledge Management Officer at Illaj Holdings

Responsibilities & Requirements
Key Responsibility

• Develop and implement a comprehensive corporate communications strategy aligned with the Holding Company's vision and values.
• Create and deliver clear, compelling, and consistent messages through various communication channels, including social media, radio, television, newspapers, newsletters, emails, intranet and presentations etc.
• Coordinate with senior leadership to ensure communication, marketing and promotions strategies align with the company’s objectives and initiatives.
• Collaborate with the management of the subsidiaries to market and promote the products and services of the subsidiaries
• Manage crisis communication efforts, providing timely and accurate information to internal and external stakeholders.
• Craft and execute internal communication plans to keep employees informed about company updates, policies, events, and achievements.
• Develop and maintain an internal communication platform that encourages feedback, suggestions, and idea-sharing among employees.
• Build relationships with media outlets, industry associations, and relevant stakeholders to facilitate positive media exposure for the holding company and its subsidiaries.
• Design and implement a knowledge management framework to capture, organize, and distribute critical knowledge and best practices across the company and its subsidiaries.
• Generate high-quality content, including articles, blog posts, graphics, videos, and infographics, to convey complex information in a clear and engaging manner.
• Ensure content is tailored to various audiences, such as customers, employees, clients, investors and the general public.
• Monitor and analyze the effectiveness of communication and knowledge management initiatives using relevant metrics and feedback mechanisms.
• identify areas for improvement and propose strategic adjustments based on data-driven insights.
• Monitor and analyze the effectiveness of communication and knowledge management initiatives using relevant metrics and feedback mechanisms.
• Identify areas for improvement and propose strategic adjustments based on data-driven insights.

Educational Requirement:

• A degree in Communications, Public Relations, Marketing, Business Administration, or a related field of study.
• Master's degree in any relevant field of study is an added advantage

Knowledge, Skills & Experience

• Minimum 5 – 10 years of experience in corporate communications, internal/external communications, marketing, promotions and knowledge management, preferably within a diverse corporate environment.
• Strong written and verbal communication skills, with a keen eye for detail and the ability to simplify complex concepts.
• Proficiency in using various communication tools, content management systems, and social media platforms.
• Exceptional project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strategic thinking and a creative mindset, with the capacity to develop innovative communication strategies.
• Experience in crisis communication and reputation management is desirable.
• Strong interpersonal skills, with the ability to collaborate and build relationships across all levels of the organization.
• Knowledge of the Holding Company's industry and business operations is advantageous

Other Qualifications, Certifications, Professional Memberships, etc:

• Certification in Media and Communications
• Digital Marketing or Social Media Marketing Certification
• Strategic Communication Management Certification