Commercial Sales Executive at Workforce Group

Our client is a foremost logistic company in Nigeria, a licensed customs agency engaged in the timely clearance, forwarding air & sea cargoes, haulage, and warehousing.

Job Objective: To oversee the general activities and drive commercial development of the branch while supporting all undertakings of the business units and support functions in and around the region.
MAIN ACCOUNTABILITIES:
Operational Responsibilities:

• Support the organisation’s business units and network offices.
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Win, retain and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Create and execute trade lane and sector focus commercial strategies for the company based on the USPs (Unique Selling Propositions) and core competencies of the organization.
• Explore opportunities with existing customers for Upsell to increase the company’s share of wallet with customer and Cross sell to increase engagement with customers.
• Ensure all the business units work in a synchronised way rather than in isolation to ensure seamless service delivery to customers when more than one BU is involved on a project.
• Drive joint customer meetings with Strategic A & B customers to ensure the company’s moves from a transactional level provider to a strategic level provider to the customer.
• Ensure that all overseas and local RFI / RFP/ RFQ are sent on time by Pricing & Invoicing, and that Pricing & Invoicing gets the required support from respective BUs to put the pricing together.
• Customer implementation to ensure proper operational handover and implementation to meet customer’s expectations (SLA’s & SOPs).
• Ensure recovery of profit share from origin stations on shipments.
• Coordinate with the Business Development team & Operations on customer enquiries, business reviews & account planning.
• Work collaboratively with network partners other overseas offices and actively engage in sales lead generation process (incoming and outgoing) for business growth.
• Support Finance in control of credit and collections.
• Ensure recovery of profit share from origin stations on shipments.

Strategic Responsibilities:
Support Organization and the Business Development team in their commercial endeavor to gain new customers, service existing customers and grow business to achieve set budgets and targets.
Liaison with external Stakeholders.
JOB SPECIFICATIONS:

• Educational Qualification: HND or BSc in any field
• Professional Qualification: Ideal but not mandatory
• Work Experience: Minimum of 5 years’ relevant work experience as a sales personnel in the logistic industry.

Technical Competencies:

• Proficiency in Import / Export procedure
• Good knowledge of Customs practices and tariff classification
• Good understanding of INCOTERMS
• Basic ICT and applications skill
• Comprehension of governments agencies procedures

Managerial Competencies:

• Excellent administrative knowledge
• Pro-activeness and alertness
• Teamwork
• Creativity
• Problem analysing and solving skill.
• Ability to multitask.
• Process involvement

Behavioral Competencies:

• Good leadership and motivational skill
• Good verbal and written communication skill
• High integrity level
• Customer orientation
• Attention to details.
• Ability to perform well under pressure and adaptive to change.
• Strong organisational skills, confident, empathetic, and approachable