Commercial Sales Executive at HRLeverage Africa

Key Responsibilities

• Identify, develop, and secure new business opportunities in the freight forwarding and logistics market to consistently meet or exceed sales targets.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and tailored logistics solutions.
• Conduct thorough market research to identify potential clients and understand the competitive landscape.
• Prepare and deliver presentations and proposals to potential clients, showcasing the company's capabilities and benefits.
• Negotiate contract terms with clients and work closely with the operations team to ensure fulfilment of agreed upon services.
• Regularly meet with key accounts to understand their ongoing needs and to ensure their expectations are being met by the company's services.
• Proactively manage customer issues and concerns, working collaboratively with other departments to resolve them promptly.
• Collaborate with the marketing department to create targeted sales campaigns, promotional materials, and other marketing strategies to attract new customers
• Keep abreast of the latest industry trends, regulatory changes, and best practices to provide clients with informed recommendations.
• Conduct post-sale follow-up to ensure customer satisfaction, encourage repeat business, and obtain customer referrals.
• Utilize a CRM system to manage sales pipeline, document customer interactions, and generate sales reports for management review.

Qualifications

• Proven sales experience in the freight forwarding industry for 3-5 years.
• Strong understanding of sales performance metrics and the ability to close sales.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build rapport and maintain customer satisfaction.
• Experience in managing multiple accounts effectively.
• Must be results-driven and have a consistent track record of achieving revenue targets.
• Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.
• Bachelor's Degree in Business Administration, Logistics, or a related field is preferred.