Commercial Operations Manager at Lumos

POSITION DESCRIPTION

Position Title: Commercial Operations Manager
Department: Commercial
Job Level: Senior Manager

Reports to: CCO

Overall Job purpose:

In this role you are expected to work closely with the CCO and other functional heads to develop plans that match with business targets. Develop work plans, processes, procedures and management of in-country administrative initiatives with the main aim of supporting achievement of set business expectations. A strategic thinker and self-starter are must capabilities to succeed in this role.

Key Objective Areas

Objectives

Description

Strategic Support

• Coordinate and support the development and execution of commercial plans

Commercial

• Analysis, initiatives, tracking business results, performing cost-benefit analyses and

Operations

• monitoring commercial KPIs
• Act as a link between the commercial division and other divisions of the organization
• Promote Company
• Keep an eye on regional trends to offer expertise to your team whenever necessary, you
• core values
• will champion company key values.

Quality Assurance

• Assist in control of processes for field evaluations, audits, and trainings of officers

KEY RESPONSIBILITIES

Responsibility

Description

Processes

• Ensure all systems operate smoothly and align with our quality standards
• Build processes that meet our business objectives and ensure compliance
• Maximize the efficiency of all commercial procedures and align with overall business procedures
• Establish commercial KPIs and conduct reviews
• Monitor daily operations and address potential issues when they arise

Sales Commissions

• Coordinate sales commissions review across channels (interdependent and complementary commission areas)
• Weekly calculation, validation and administration of sales commissions across channels

Planning

• Coordinate centralized national territory planning, business review and recruitment plans
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Budgeting, Budget Management and Sales forecasting

Business Intelligence

• Manage In-country data dashboards (suggest improvements and linkages on channel consolidation)
• Coordinate and support data analytics on overall sales activities and processes (inter-face and linkages across channels
• Monitor financial data and recommend solutions that will improve profitability
• Provide insights on company and competition trend analysis

Inventory Management

• Stock monitoring to determine minimum reorder level
• Stock movement and Stock depletion management

Administration

• Coordinate multi-channel administrative support across zones, including supervising zonal administrators and ensure they are connected to the commercial analyst
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans
• Conduct regular stakeholder meeting and manage commercial projects

Leadership

• Organize training sessions for the commercial division
• Coaching and supervision of Commercial Analysts

REQUIRED COMPETENCIES AND SKILLS

Description

• Action Oriented
• Is a problem solver and is hard working.
• Demonstrates energy and drive for things seen as challenging
• rigorous and accurate attention to detail
• Experience in the use of CRM applications.

Work Ethic

• Has a track record of working hard physically, mentally and emotionally

 Project Management

• Must have the capacity to develop, monitor, measure the critical success factor with identified milestones in projects within the function and cross functionally as well.

Language skills

• Fluent in English and other local Languages.

OTHER REQUIREMENTS
Educational

• Graduate degree in relevant field

Qualifications

Required

• Minimum of 10 years work experience
• Process development experience/capabilities
• Willingness to travel up to 50% of your time
• Use of microsoft office
• Analytical and proactive behaviour

Desired Experience

• Previous experience as a Business Operations Manager or in a similar role
• Experience in data analytics
• Sales and Marketing experience