Commercial Officer at One StepAhead Consulting

Key Responsibilities

• Drive the achievement of monthly revenue targets across the company’s service lines, including sea freight, air freight, import, export, clearing and forwarding, and related logistics services.
• Identify, profile, prospect, and onboard new clients, with a target of at least three new clients monthly.
• Conduct a minimum of eight productive sales calls daily to prospective and existing customers.
• Develop and maintain strong, profitable relationships with existing and prospective clients.
• Respond promptly to customer needs, enquiries, and service requirements while ensuring a high level of customer satisfaction.
• Maintain an up-to-date database of clients and prospects and ensure accurate customer records.
• Prepare and submit weekly and monthly reports on sales and marketing activities, customer engagement, and business opportunities.
• Reconcile client statements of account with the relevant accounts team on a monthly basis.
• Identify new market opportunities and provide relevant information to the business development team.
• Monitor competitor activities, market trends, and industry developments to identify potential threats and opportunities.
• Collaborate with internal departments to ensure effective service delivery and customer satisfaction.
• Address customer complaints and enquiries, escalating complex issues where necessary.
• Provide market feedback and insights that can support improvements to products and services.
• Build and maintain a professional company image in all interactions with customers and other external stakeholders.
• Maintain awareness of relevant industry requirements, regulations, and commercial practices.

Qualifications & Experience

• A minimum of a First Degree/HND in Marketing, Business Administration, Finance, Social Sciences, or a related discipline.
• Minimum of 4 years’ proven experience in Sales, Business Development, Commercial Operations, or a related field.
• Demonstrable experience in B2B sales, client acquisition, prospecting, account management, and revenue generation.
• Proven track record of achieving or exceeding sales/revenue targets.
• Experience within the logistics, shipping, freight forwarding, terminal operations, clearing and forwarding, or related industry is strongly preferred.
• Good understanding of logistics, shipping, freight forwarding, and related commercial services.
• Strong customer relationship management and negotiation skills.

Key Skills & Competencies

• Sales and Business Development
• Business and Commercial Awareness
• Customer Relationship Management
• Negotiation and Persuasion
• Communication and Presentation
• Client Acquisition and Prospecting
• Market Research and Analysis
• Relationship Management
• Problem Solving
• Resilience and Results Orientation
• Attention to Detail
• Industry and Product Knowledge