Commercial Officer at Cedarcrest Hospitals

Purpose of the Role

• The commercial officer,is responsible for supporting business growth efforts on behalf of cedarcrest hospitals.
• Your duties include conducting market research to identify new business opportunities and client leads, coordinating with the commercial manager to conduct risk assessments and maintaining beneficial relationships with clients, suppliers and other business partners.

Key Performance Areas

• Liaise with the Group commercial manager to manage client relationships, identifying opportunities for new contracts.
• Analyze data and create reports to identify areas of business growth.
• Assist in bidding on new projects and negotiate contract terms.
• Monitor and oversee our contractors and vendors.
• Examine hospital rules to make sure they stay relevant, follow international medical innovations, options for new businesses and recommendations.
• Provide excellent satisfied client services, build a sustainable relationship between the hospital, patients and other stakeholders.
• Looks for opportunities to grow the hospital business, whether through partnerships or new initiatives and works to take advantage of those opportunities.
• Take delivery of growth strategies from CEO, form it into actionable plans, understand medical products in detail and sell.
• Initiate Marketing drives and have profound market disrupting attributes. Analyze sales, other reports that gives insight for adjustment to improve performance.
• Support client services representative, Implement client services strategies that will increase hospital revenue hence meet set goals and objectives.
• Perform any other task that may be assigned

Hierarchy:

• This role reports to the Hospital manager and Deputy Hospital Manager

Education, Certification and Experience Requirements

• Bachelor’s Degree in Finance, Economics, Marketing & Business Administration or its equivalent.
• 2 years plus experience.
• Nysc discharged certificate

Profile Requirements:

• Proven experience in similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Professional telephone manner.
• High confidentiality, integrity and accountability.
• Highly professional and well presented.
• Flexible and mature approach with ability to work unsupervised.
• Bright, confident personality
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Understanding of customer segmentation.
• Able to multitask, prioritize, and manage time efficiently
• Polite, professional phone voice.