Commercial Manager at United Nigeria Airlines

1.      Business Development

• Prepare commercial contracts and negotiating commercial terms for business development
• Track and monitor commercial performances with a view to increasing revenue and earnings across the business
• Demonstrate leadership and provide active coaching and support to the commercial team
• Lead sales and marketing strategies
• Establish and manage innovative projects from idea generation to innovation execution
• Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
• Identify new routes based on industry data
• Minimizing risks and ensuring a cost-effective approach

2.      Central Reservation System

• Help develop, lead, and deploy a central reservation system
• Creation and publication of flights, routes and connecting airport
• Plan unit of sales traffic and expectations
• Monitor load factor and revenue flown per day of the week
• Identify special event, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
• Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
• Ensuring system data matches with the published schedule
• Ensuring system integrity
• Provide overall guidance on system use and helpdesk on critical system-specific matters

3.      Pricing and Inventory Control

• Lead price setting and pricing reviews
• Ensure timely wash-up of all flights to maximize sales
• Monitor competitor`s availability and adjust allocations according to the marketing strategy
• Updating of fares and taxes
• Management and control of reservation inventory to increase business profitability
• Setting overbooking profile
• Setting group quote pricing structure
• Charter negotiations

4.      Commercial Planning

• Develop, document, and implement business plans, processes, and procedures
• Structuring the commercial department into various units
• Oversee business extensions in terms of Co-operate alliances & Travel Agency
• Coordinate sales process and systems training for new recruits and refresher training for existing personnel
• Monitor and manage Customer Service and customer satisfaction process flow
• Ensure seamless relationship between out-stations and Commercial team to enhance business development
• Liaise with HR department for staffing needs
• Align with Accounts department for checks and balances
• Advising company on promotional offers and strategies

5.      People Management

• Develop a high-performance service culture within the business
• Develop KPIs with team members and monitor individual performance
• Conduct performance appraisal
• Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
• Identify training needs and opportunities to develop a highly skilled functional department

Skills and Personal Qualities :

• Ablity to manage ticket sales in the Airline Industry
• Ability to lead price setting and price reviews
• Ability to ensure timely wash-up of  all flight to maxmise sales
• Good and vast knowledge of the Airline industry with regards to reservation system
• Must be a person of high integrity
• Proficient with Microsoft Office Suite or related software especially VIDECOM
• Excellent and strong client-facing and communication skills.
• Excellent teamwork, communication and interpersonal skills
• Excellent managerial skills and Good research skills.
• Excellent organizational skills and attention to details
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit