Commercial Manager at Air Peace

Role Description

• Prepare commercial contracts and negotiate commercial terms for business development.
• Track and monitor commercial performances with a view to increasing revenue and earnings across the business.
• Demonstrate leadership and provide active coaching and support to the commercial team.
• Lead sales and marketing strategies.
• Establish and manage innovative projects from idea generation to innovation execution.
• Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth.
• Identify new routes based on industry data.
• Minimizing risks and ensuring a cost-effective approach.

Central Reservation System:

• Help develop, lead, and deploy a central reservation system
• Creation and publication of flights, routes, and connecting airports.
• Plan unit of sales traffic and expectations
• Monitor load factor and revenue flew per day of the week.
• Identify special events, religious festivals, sports events, holiday periods, etc, and enter them in the holiday and special event calendar (HSE).
• Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available.
• Ensuring system data matches the published schedule.
• Ensuring system integrity
• Provide overall guidance on system use and Helpdesk on critical system-specific matters.
• Knowledge of the Hititcs reservation as an added advantage

Pricing and Inventory Control:

• Lead price setting and pricing reviews
• Ensure timely wash-up of all flights to maximize sales.
• Monitor competitors availability and adjust allocations according to the marketing strategy.
• Updating of fares and taxes
• Management and control of reservation inventory to increase business profitability.
• Setting overbooking profile.
• Setting group quote pricing structure.
• Charter negotiations

Commercial Planning:

• Develop, document, and implement business plans, processes, and procedures. Structuring the commercial department into various units.
• Oversee business extensions in terms of Co-operate alliances & Travel Agency.
• Coordinate sales process and systems training for new recruits and refresher training for existing personnel.
• Monitor and manage Customer Service and customer satisfaction process flow.
• Ensure seamless relationship between out-stations and the Commercial team to enhance business development.
• Align with the Accounts department for checks and balances.
• Advising the company on promotional offers and strategies

People Management:

• Develop a high-performance service culture within the business.
• Develop KPIs with team members and monitor individual performance.
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Requirements

• Ability to manage ticket sales in the Airline Industry
• Ability to lead price setting and price reviews.
• Ability to ensure timely wash-up of all flights to maximize sales.
• Good and vast knowledge of the Airline industry with regard to the reservation system
• Must be a person of high integrity.
• Proficient with Microsoft Office Suite or related software especially CRANE
• Excellent and strong client-facing and communication skills.
• Excellent teamwork, communication, and interpersonal skills
• Excellent managerial skills and good research skills.
• Excellent organizational skills and attention to details
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport. Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment. Must be smart enough to take critical decisions within a very short time limit.