Commercial Manager at Agora Digital Agency

REPORTS TO: Chief Executive Officer

INDUSTRY: Freight Forwarding and Logistics

ELIGIBILITY: Both expatriates and Nigerians with the required experience can apply.

Our client, a reputable international organization in the Freight Forwarding and Logistics industry headquartered in Nigeria with offices across sub-Saharan Africa and the United States of America, is seeking a highly skilled and results-driven Commercial Manager. The successful candidate will play a pivotal role in supporting the Commercial and Operations team by overseeing daily commercial activities, managing key accounts, optimizing operational workflows—including customs processes—and driving revenue growth while ensuring exceptional customer service delivery.

KEY RESPONSIBILITIES

• Develop and execute pricing strategies for air, sea, and land freight services based on market intelligence, and competitor analysis.
• Build and maintain relationships with airlines, shipping lines, and other vendors to secure competitive rates and service terms.
• Ensure timely responses to customer quote requests and maintain high accuracy and competitiveness in pricing.
• Ensure compliance with all operational and regulatory standards, including customs and international shipping laws.
• Participate in the preparation of proposals and cost estimates for business prospects, bids, and tenders.
• Promptly analyze and respond to rate requests and tenders in alignment with the company’s profit objectives.
• Coordinate and solve problems with the operations team, carriers, and other stakeholders to ensure successful deliveries of customer cargo.
• Work with the team to ensure swift response to all complex / project commercials within the required timeline.
• Ensure that the agreed gross profit margin is maintained on all commercial quotes for maximum business profitability.
• Collaborate with the sales team to prepare, review, and approve customer quotations.
• Identify and pursue new business opportunities, attending networking events to expand market share in freight forwarding services.
• Collaborate closely with Inside Sales and Business Development to meet sales targets, enhance service delivery, and resolve operational challenges affecting customer satisfaction.
• Validate sales quotations for accuracy and profitability before communicating with clients.
• Support the team in reviewing and updating commercial processes to enhance efficiency and effectiveness, optimizing workflows and customer interactions.

QUALIFICATIONS

• An Expatriate who has worked in Nigeria for at least 10 years or a Nigerian with at least 20 years of experience in a pricing/Commercial role in a freight-forwarding company (in both ocean freight and air freight).
• Bachelor’s degree in business, Logistics, Supply Chain, or a related field; MBA or equivalent preferred.
• At least 10+ years of senior management experience in Nigeria.
• Experience in International Freight Forwarding (Both import and export operations)

SKILLS

• Strong negotiation, analytical, strategic thinking, and financial acumen skills, with proven experience in setting and managing KPIs for revenue growth, account retention, and profitability.