Commercial Assistant at Aldelia Limited

KEY RESPONSIBILITIES:

Support the Country Manager by providing smooth and well-regulated secretarial and administrative assistance towards Nigerian authorities.

• Types documents and basic correspondence independently
• Maintains and administrates documentation/filling for the country manager
• Manages stock office supplies
• Handles ticket requests from other airlines in consultation with Country Manager
• Handles all business related requests and tasks from third parties such as NCAA, FAAN, Government and Embassies. Is contact point for Authorities, Ministries etc. 
• Carries out all duties which may reasonably be requested and which are not included in the job description
• Will be flexible in switching over to other tasks (Communication) and adapts to changing circumstances
• Prepare Summer & Winter schedules and Send to relevant authorities.
• Handles Tarrif filling with local Civil Aviation authorities (monthly basis) in conjunction with Regional Pricer.
• Organise duty trips for NG MT (GH, ABV), regional and HQ visitors (hotel reservation for Country guests from outside Nigeria and within Nigeria; visa; airport processes; tickets etc…).
• Prepare all the relevant information and background of court cases with customers for lawyer/ le Cairo cpy Country Manager

Support Local Sales Team & communication

• Handling of agents discount ticket and other requests incoming from customers and travel agents
• Will assist in promotional activities and in organizing presentations and parties
• Carry out all administrative duties regarding corporate accounts & agents
• Handles telephone queries
• Exploits commercial potential of product developments
• Liaise with airport teams for specific customers’ requests.

Claims and Complaints coordinaton

• Key point of contact for NG court cases and Central Customer relations unit in Cairo.
• Handles with local lawyer all local aspects of claims and complaints under instructions from CAIRO and the Country Manager.
• Be the local customer relationship liaison for B2C, especially for Top Customers (Ultimate, Elite+ Customers etc), in coordination with Bluelink and the Customer Care department in Cairo.
• Coordinates local luggage action plan with station and 3rd party ( LOS and ABV)