Commercial Account Manager at Proten

Company Description

An ICT driven currency Technology organization 

Job Description

Job Summary

• Sales administration / sales order processing through the whole order-to-cash process.
• Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers). Escalate promptly to the Sales Manager when support is required.
• Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department
• Work together and support Sales Manager to achieve team targets.
• Provide accurate reporting of numbers on a bi-weekly basis to monitor sales progress and targets using Sales Force.

Responsibilities

This position is responsible for the following Commercial Account functions

• Supporting the Sales Managers and the other departments such as Project Management, Finance and Service in achieving the group’s targets and objectives
• Generate customer quotations and prepare tender documents based on quotations from internal and external suppliers
• Initiate and manage external party purchase orders and monitor committed delivery times.
• Manage order confirmation, bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues
• Assist and attend to customer demands and requirements through verbal and written correspondence
• Handling of orders internally and externally (SAP system, suppliers, freight forwarders, etc.)
• Invoicing and follow-up of outstanding payments
• Monitor customer’s credit limits
• Communicate and report in timely manner the order, project delivery status, including spare parts deliveries to the Sales Manager. Escalate to the Sales team any issues related to supply chain or project delivery which can affect the execution and the revenues.
• Consolidate technical and financial information including costing from all departments and be responsible to get the approval for any bids or quotations. Escalate to the Sales Manager promptly if any delays or information are missing during this process.
• Daily, weekly, and monthly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income.
• Participate into bi-weekly sales team meetings and represent Area Sales Managers whilst they are travelling
• Work with the Sales Department to create, implement and manage a bid project plan and strategy to deliver a winning bid on time and on budget
• Management of multiple tender portals, registering expressions of interest, submitting tender/ pre-qualification questionnaires (PQQ), returns and posting/receiving queries

Qualifications

• 3 to 5 years of experience in sales support, sales administration, order processing preferably in Nigeria.
• General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint
• Proficient knowledge using Salesforce
• Excellent communication and presentation skills
• Advanced business related degree will be an advantage • Fluency in written and spoken English is mandatory
• Fluency in written and spoken Hausa will be an advantage

Additional Information

Skills and Competencies 

• Good presentation and training skills.
• Experience in writing reports.
• Proficient in MS Office.
• Diligent with great attention to detail
• Good team man and motivator