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  • Posted: May 31, 2022
    Deadline: Not specified
  • Umba is an African neo bank that offers a combination of services that both traditional and digital banks offer. Making us a one stop shop for your financial needs. We want to provide free, easier, and accessible banking to Africans.
    Read more about this company


    Collections Team Lead

    Location: Maryland, Lagos

    Job Description

    • Responsible for the overall collections and recoveries activities
    • Improve and optimize collections and recoveries strategies
    • Performance management of collections agent’s productivity and effectiveness
    • Daily supervision of the collections contact and outbound dialling strategies
    • Achieve assigned collections targets to contribute to organization’s financial performance
    • Responsible for the recruitment and ongoing development of collections agents
    • Regular reporting on agent, strategy and portfolio performance
    • Responsible for resolving escalations and working with other departments to solve problems
    • Provide feedback on collection activities and trends for credit policy changes.


    • Minimum of 5+ years in a similar position
    • Must have hands-on experience in Credit Collection and Recoveries in a financial institution
    • Working knowledge of call center diallers and collections systems
    • Understanding of relevant CBN policies and guidelines
    • Experience in developing high performing teams
    • Ideally has experience of/with a digital lender/bank
    • Excellent communication and negotiation skills
    • Highly organized and clear leadership skills
    • Passionate about solving problems and delivering results
    • A good understanding of risk, credit policies and procedures
    • Strong analytical skills.

    Method of Application

    Interested and qualified? Go to Umba on to apply

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