Collections Specialist (SME) at FairMoney

Department: Operations

Description

• In this role, you’ll be required to ensure prompt collections of loan repayments, and monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
• You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

As a Collections Specialist (SME) at FairMoney, you will be responsible for mainly, but not limited to:

• Engage defaulting customers through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
• Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
• Verify information on overdue arrears and follow up with calls
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University Degree from any related field.
• 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
• Microsoft Excel proficiency.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus