Collections Settlement Officer at Talenture

Job Description

• To provide diverse settlement services for the bank’s various collection products on the pay direct platform and supporting branches on all the channels used in making payment.
• Provide settlement services for the bank’s FIRS collections on the PayDirect platform within SLA.
• Carry out first-level remittance of the bank’s FIRS WHT and VAT within SLA to ensure that penal charges are not accrued to the bank.
• Liaise with Interswitch via the support portal on service issues impacting on the products and services managed
• Ensure prompt settlement of all state PayDirect collections and give value to all states where the bank is a lead bank in the collection scheme.
• Ensure that value is taken from branches for all failed transactions processed in the branches (Failed transactions in this context meant transactions that were successfully consummated on the PayDirect platform, but, yet to move to the Collection account specified for the product)
• See to the capture and settling of all EMT Levy on electronic POS transactions as provided for in the Finance act 2021
• Carry out adhoc reconciliation of some e-banking operations ledgers and all the collection accounts for the various products on the PayDirect platform to ensure accuracy and consistency.
• Support all branches on payments made on the PayDirect platform Act as the unit’s RCSA Champion
• Provide settlement value for all Interswitch payment gateway transactions in the bank and other Value-added Service Merchant on the PayDirect platform
• Carry out settlement of all payments made on the PayDirect platform by non-interest banking (NIB) customers
• Provide TSA settlement reports from NIBSS Portal for adequate settlement to be passed
• Carry out first-level dispute resolution on Collection and Merchant Settlement received from the Switches
• Ensure value realization for customers on disputed transactions logged on arbitration platforms prompt refund to customers for POS and Web transactions that failed internally.
• Process all bulk upload files on the bulk upload platform
• Provide reports on the aggregate settlement computation amount by the Switch on the different transaction types

EDUCATIONAL QUALIFICATION:

• First degree in any sciences/social sciences discipline. MBA or MSc. is an added advantage.

EXPERIENCE:

• Minimum of 2-3 years’ experience in banking/e-banking operations

The role requires the job holder:

• Should be able to work in a steady, thorough, and deliberate manner.
• Should have the persistence to see a job through and be willing to coach others on the job