Collections Officer at Renmoney

About the job

• Engage the customer through the telephone, e-mails & personal contact to determine willingness and ability to pay.
• Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept on the Bank’s appointed Collections system.
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Handling of customer’s objections & complaints in a professional manner and liaising with respective depts where necessary for resolution.
• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.