Collections Officer at OTP Internet Technology

Job Description

• Monitor accounts to identify overdue payments
• Make calls to customers about their loan repayments
• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
• Negotiate payment plans and schedules
• Conduct collections process on each customer that includes, phone calls, emails and text messages
• Develop collection methods that bring in revenue and ensure full repayment of loans
• Process payments and refunds
• Keeping accurate records and reports on collection activities

Job Specification

• Candidates should possess a BSc / HND / OND
• 0 - 1 year work experience.
• Tech-savvy with working knowledge of Microsoft packages
• Goal-oriented so as to meet daily targets
• Excellent communication skills (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays
• Customer service training/experience.