Collections Officer at LifeBank

Job Overview

• We are looking to hire a suitable candidate to fill this position who will be responsible for following up on credit sales outstanding, reconciliations and collections.

Roles and Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments.
• Interact with customers, clients, or internal teams via phone, email, or in person.
• Manage and update accounts, records, and databases.
• Negotiate payment terms or settlements.
• Resolve disputes, address customer concerns, and find solutions.
• Maintain accurate records, reports, and documentation.
• Adhere to regulatory requirements, laws, and company policies.
• Meet or exceed collection targets, goals, and performance metrics

Requirements

• Strong verbal and written communication skills
• Effective negotiation and persuasion skills
• Ability to prioritize tasks, manage time, and maintain records.
• Basic analytical skills to understand financial data and accounts
• Excellent customer service and problem-solving skills
• Ability to work collaboratively with internal teams
• Willingness to adapt to changing situations and priorities.

Experience Level:

• At Least 2 years Experience in Debt collection

Reporting Structure:

• The Job title will report to the Collections Lead