Collections Leads at Wema Bank Plc

Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency. Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.

JOB RESPONSIBILITIES

 Team Leadership & Management:

• Lead, motivate, and manage a team of collection specialists to meet performance targets. 
• Provide daily directions, supervision, and coaching on direct reports.
• Foster a positive work environment and maintain open communication within the team.

Collection Strategy & Performance:

• Develop and implement strategies to improve debt recovery rates and collection efficiency.
• Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.

Problem-Solving & Escalation:

• Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
• Investigate and resolve complex payment-related problems and disputes.

Compliance & Policy Adherence:

• Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
• Maintain accurate documentation of all collection activities.

Cross-Functional Collaboration:

• Collaborate with other departments to optimize workflows and processes related to collections. 

Qualification and Experience:

• Bachelor's degree in Banking & Finance, Business Administration or any related field.
• 3 - 5 years of cognate experience.
• Additional academic qualification is an added advantage.
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team