Collection Officer at Co-matrix Collection Service Limited

Job Details

• We are responsible for providing supports to the various organization with particular emphasis on the collection of their bad-loans from customers effectively.
• We negotiate with customers on their outstanding payments and provide the customers with various channels of making their payment.
• We contact debtors by calling them via our call software SMS (BULK SMS), WhatsApp chats, etc. to reach an agreement on their repayment date and we follow up appropriately.
• We use knowledge and initiative to reach amicable solution to settling debt issues of customers who are not willing to make their payments anymore.
• We minimize our customers response time by issuing reminder notification via SMS, WhatsApp messages, to remind them to make payment and monitor collection of debts in a timely manner.
• We advise customers on their various payment options. If no payment agreement can be reached, we inform customers relatives contacts of further actions that may be taken to collect overdue debts

Requirements

• Candidates should possess an OND, NCE, HND, or B.Sc Degree with 0-2 years experience
• Must be willing to resume immediately.
• Must have an andriod phone at least 2GB RAM.
• Must be willing to work Monday - Friday in the office.