Co-working Space Manager at Asset Management Group

Responsibilities

• This person checks people in, makes the coffee, fixes the WiFi, chats with your members, creates your social content, and everything in between.
• Co-working space managers are multi-faceted individuals who wear many different hats including marketer, receptionist, salesperson, tour guide, and more.
• Their exact role will depend on the needs of your space. Below, we’ll break down what the typical co-working space manager role includes across five categories.

Operations:

• Handle invoicing, payments, and membership agreements.
• Have Knowledge about smart devices(automations).
• Manage the coworking space software.
• Coordinate mail and package deliveries.
• Visitor management.
• Understand how virtual offices are operated.

Sales and marketing:

• Manage social media accounts.
• Facilitate tours.
• Follow up with potential leads.
• Write blogs or create other marketing content.

Receptionist services:

• Answer and forward calls.
• Manage virtual mail or virtual coworking services and clients.
• Space management.
• Make coffee and refill snacks.
• Stock office and kitsch supplies.
• Clean and tidy the space throughout the day.
• Community management.
• Host events in the space.
• Solve disputes between members.
• Greet members when they enter the space.
• Facilitate connections between members.
• Co-working operators are in the business of hospitality. Community managers play a large part in creating a pleasant environment for members.
• At the end of the day, the number one priority of your community manager should be to provide an outstanding experience for your members. This is what is going to stand out in the minds of your members.
• As a Community Manager, you’ll be responsible for the smooth running of the space. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.

Experience and Requirements

• 2-4 yearsexperience with increasing responsibility in either a sales or customer service role.
• University graduate with a 4-year degree.
• Demonstrated project management skills.
• Such an individual must be able to know the design requirements to set up a new co-work space at the pre-development and development stage.
• Highly technically capable, able to understand and work with the variety of hardware and software applications that our space depends on.
• Experience managing corporate social media campaigns.
• Experience with written content generation in a business environment and basic graphic design skills are a plus.