Cluster Team Lead, End User Support at First Bank

Job Identification: 267

Job Description / Responsibilities

• Manage the support teams deliver efficient IT desktop support services in line with agreed Service Level Agreements
• Manage IT Projects Rollout in their regions, evaluate and provide feedback on user experience with deployed IT solutions & services
• Manage and supervise the day to day activities and administration of the Cluster teams
• Analyze team and individual performance, identify weaknesses and strengths, coach and mentor in the area required
• Ensure ATM availability in all on-site and off-site locations within their region.
• Ensure that the teams strictly adhere to bank policies in the discharge of their duties.
• Manage vendors in compliance  with agreed Underpinning Contracts
• Manage the decommissioning of hardware devices in locations under their purview.
• Perform other duties as may be assigned by other Management Staff of Information Technology
• Management of conflict within the cluster
• Coordinate all support activities in the region under their purview. This includes Support for GHs, RSMs, ASMs, RCMs, BDMs and other Regional Management staffs.
• Comply with the principles and policies in the information security hand book
• Identify training needs and make recommendations to the management.
• Coordinate support teams on quarterly preventive maintenance of systems within their region.

Requirements
Minimum Education:

• First Degree in Computer Science and relevant Engineering course. Higher degrees and professional certifications (an added advantage)

Minimum Experience:

• 8 years relevant  experience  in the banking industry with six year managerial  roles.