Cluster Supervisor at Kadick Integrated Limited

JOB DESCRIPTION FOR A CLUSTER SUPERVISOR

The Cluster Supervisor will be in charge of selling our Agency Banking services/products to prospective and existing customers.
Duties and Responsibilities

• Build contacts with existing KadickMoni agents to create relationships for business growth
• Monitors agent’s performance and ensures they are active on the KadickMoni platform
• Identifies and resolves agent’s issues and complaints
• Prospects and on-boards new agents
• Provide support to new and existing agents
• Create, implement and manage agent recruitment and on-boarding initiatives
• Ensure Agent Retention and Activity
• Resolution of Requests and Disputes
• Create Marketing Drives and Brand Awareness
• Monitor performance and deliver targets
• Write and submit activity reports

Skills

• Communication skills –Candidate must display excellent written and verbal communication skills. This can help them effectively communicate with staff members, customers, vendors and higher-ups.
• Customer service skills – In order to meet customers’ needs, Candidate must have advanced customer service skills.
• Organization skills–Candidate needs to be organized at all times. This way, they’ll be able to keep track of budgets, expense reports.
• Financial skills – Candidate must understand and analyze the various financial documents under their care.
• Aggressiveness-candidate must possess this skill to deliver and surpass expectations.
• Can do attitude

Education and Training

Expertise in computer usage and office procedures with a minimum of 3 years post qualification experience, in a similar position, is required.

Location

Candidate must live within the Lagos State Senatorial districts- Lagos East, Lagos West and Lagos Central. Chosen candidate will be required to manage the LGA in their senatorial district.
Salary

Gross salary of 40,000 + Performance bonus based on industry standards.