MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.
Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
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Work with the Cloud Implementation, Cloud operations and Cloud Solutions teams to deliver customer projects.
Respond to implementation requests with Work breakdown schedules (WBS) or implementation plan
Implement on-Premise (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.
Implement BCDR solutions
Implement Windows server solutions
Prepare Documentations and reports for implemented projects
Provide support to the Operations team on escalations
Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Identify, recommend and implement potential improvements to service efficiency.
Ensure quality, up-to-date documentation exists for all service arrangements
Qualifications, Skills & Competencies
Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
Minimum years of Experience: 3
Experience with Microsoft public, hybrid and private cloud
Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.
Experience working with Windows/Linux operating systems
Strong Cloud experience skills (AWS or Azure)
Powershell scripting experience will be an added advantage
Networking experience will be an added advantage.
Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
Excellent customer engagement skills
Excellent oral and written communication skills
Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
Good understanding of networking in a cloud-based environment
Problem solving skills
Demands of the Job
Ability to take ownership
High level of initiative and creativity in discharging assigned tasks.
Ability to work under pressure
Ability and willingness to work long hours and meet tight deadlines when required.