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  • Posted: May 4, 2021
    Deadline: Not specified
  • MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company


    Cloud Support Officer

    Department: Technical


    • Work with the Cloud Implementation, Cloud operations and Cloud Solutions teams to deliver customer projects.
    • Respond to implementation requests with Work breakdown schedules (WBS) or implementation plan
    • Implement on-Premise (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.
    • Implement BCDR solutions
    • Implement Windows server solutions
    • Prepare Documentations and reports for implemented projects
    • Provide support to the Operations team on escalations
    • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
    • Identify, recommend and implement potential improvements to service efficiency.
    • Ensure quality, up-to-date documentation exists for all service arrangements

    Qualifications, Skills & Competencies

    • Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
    • Minimum years of Experience: 3
    • Experience with Microsoft public, hybrid and private cloud
    • Technical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.
    • Experience working with Windows/Linux operating systems
    • Strong Cloud experience skills (AWS or Azure)
    • Powershell scripting experience will be an added advantage
    • Networking experience will be an added advantage.
    • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
    • Excellent customer engagement skills
    • Excellent oral and written communication skills
    • Ability to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project delivery
    • Good understanding of networking in a cloud-based environment
    • Problem solving skills
    • Prioritizing skills
    • Troubleshooting skills

    Demands of the Job

    • Ability to take ownership
    • High level of initiative and creativity in discharging assigned tasks.
    • Ability to work under pressure
    • Ability and willingness to work long hours and meet tight deadlines when required.

    Method of Application

    Interested and qualified? Go to Main One Cable on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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