Clinical Quality Manager at Lily Hospitals Limited

About the job

• We are recruiting a Clinical Quality Manager (QA) Lead who will be instrumental in upholding and advancing our commitment to clinical excellence and regulatory compliance across all units of Lily Hospitals.
• This is a strategic role suited to a medically trained professional (preferably a doctor) who brings deep insight into hospital operations, clinical risk, quality improvement, and patient safety systems.
• The ideal candidate understands that clinical quality isn’t about ticking boxes—it’s about building sustainable systems, driving a culture of continuous improvement, and ensuring our patients receive the highest standard of care—every time.

Key Responsibilities

Clinical Governance & Compliance

• Lead the implementation and continuous audit of quality and safety systems in line with COHSASA, ISO 9001, and national standards.
• Coordinate internal quality assessments, clinical audits, and policy reviews to ensure adherence to evidence-based protocols.
• Work with heads of departments to close quality gaps and align with best clinical practices.

Quality Improvement Strategy

• Drive hospital-wide quality improvement projects using Kaizen, 5S, Root Cause Analysis, and other lean tools.
• Analyze trends in clinical incidents, near misses, and patient feedback to identify systemic improvements.
• Lead risk assessment efforts and ensure compliance with regulatory and accreditation bodies.

Training & Engagement

• Train clinical and non-clinical staff on standard operating procedures (SOPs), clinical audit methods, and quality improvement tools.
• Build a quality-driven mindset across departments, fostering shared responsibility and ownership.

Monitoring & Reporting

• Develop and monitor KPIs related to quality, safety, infection control, and patient outcomes.
• Present quality reports and recommendations to leadership on a periodic basis.

Ideal Profile

Experience & Expertise

• A medical degree (MBBS or equivalent) is strongly preferred.
• Minimum of 5 years’ experience in clinical quality, hospital administration, or healthcare governance.
• Familiarity with COHSASA, ISO 9001, and Nigerian health standards.
• Practical experience with Kaizen, Lean Six Sigma, FMEA, or similar methodologies.
• Skills & Attributes
• Strong analytical, documentation, and policy development skills.
• Confident communicator and team influencer.
• Passionate about excellence, systems-thinking, and patient-centred care.