Clinical Administrator at Lily Hospitals Limited

Job Summary

• The Clinical Administrator will be responsible for the day-to-day administrative coordination of clinical departments, ensuring smooth operational support for clinical staff, efficient patient flow, and accurate record-keeping.
• The role serves as a key liaison between clinical units, management, and support departments, ensuring compliance with hospital policies, regulatory requirements, and clinical governance standards.

Key Responsibilities

• Coordinate the administrative and operational activities of assigned clinical departments/units.
• Manage staff duty rosters, attendance records, and shift scheduling in liaison with unit heads.
• Maintain accurate and up-to-date patient records, clinical logs, and departmental documentation in line with data protection requirements.
• Support procurement, inventory tracking, and requisition of clinical supplies and equipment for the department.
• Serve as liaison between clinical staff, hospital management, and other support departments (Finance, HR, Facilities, etc.).
• Ensure departmental compliance with hospital policies, clinical governance standards, and relevant regulatory requirements.
• Prepare periodic reports on departmental activities, performance indicators, and incident logs for management review.
• Support onboarding and orientation of new clinical staff on administrative processes and documentation requirements.
• Address patient and staff administrative queries promptly and escalate issues as appropriate.
• Ensure proper filing, safe custody, and confidentiality of clinical and administrative records.

Qualifications and Skills

• Bachelor's Degree in Health Administration, Business Administration, or a related field.
• Minimum of 2 years' experience in a hospital, clinical, or healthcare administrative role.
• Sound knowledge of hospital operations, clinical workflows, and healthcare regulatory requirements.
• Strong organisational, record-keeping, and multitasking skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office applications and hospital/health information management systems.
• High level of integrity, confidentiality, and attention to detail.
• Ability to work effectively under pressure and manage competing priorities.