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  • Posted: Jan 27, 2022
    Deadline: Not specified
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  • Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing, and remittance as well as treasury and cash management for domestic and international corporates.
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    Client Support and Operations Management

    Location: Ikoyi, Lagos
    Job Category: Multigate Org - Products and Operations

    Description

    • The Client Support and Operations role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
    • It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

    Responsibilities

    • Have an in-depth understanding of all the solutions provided by Multigate.
    • Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
    • Liaise with the technology, compliance and finance teams to ensure all raised issues are adequately resolved.
    • Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
    • Ensure all clients’ needs are met by working closely with all concerned parties in the service delivery chain.
    • Ensure proficiency and effectiveness in the day to day operations of all Multigate’s solutions.
    • Ensure proper onboarding and administration of new clients on Multigate’s solutions.
    • Assist with special projects as assigned by your line manager.

    Requirements

    • Minimum of 2 and maximum of 5 years working experience.
    • Experience in a client support role.
    • Experience or understanding of the payments processing and remittance industry is desirable.

    Other Requirements:

    • Customer service skills.
    • Effective communication skills.
    • Attention to detail.
    • Analytical skills.
    • Problem solving skills.
    • Administrative skills.
    • Project management skills.

    Benefits

    • Competitive Salary
    • Pension
    • Healthcare

    Method of Application

    Interested and qualified? Go to Multigate Payments Limited on apply.workable.com to apply

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