Client Support and Operations Management at Multigate Payments Limited

Location: Ikoyi, Lagos
Job Category: Multigate Org - Products and Operations

Description

• The Client Support and Operations role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
• It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

Responsibilities

• Have an in-depth understanding of all the solutions provided by Multigate.
• Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
• Liaise with the technology, compliance and finance teams to ensure all raised issues are adequately resolved.
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
• Ensure all clients’ needs are met by working closely with all concerned parties in the service delivery chain.
• Ensure proficiency and effectiveness in the day to day operations of all Multigate’s solutions.
• Ensure proper onboarding and administration of new clients on Multigate’s solutions.
• Assist with special projects as assigned by your line manager.

Requirements

• Minimum of 2 and maximum of 5 years working experience.
• Experience in a client support role.
• Experience or understanding of the payments processing and remittance industry is desirable.

Other Requirements:

• Customer service skills.
• Effective communication skills.
• Attention to detail.
• Analytical skills.
• Problem solving skills.
• Administrative skills.
• Project management skills.

Benefits

• Competitive Salary
• Pension
• Healthcare