Client Success & Sales Executive at Resurgir Consulting

Job Summary

• The Client Success & Sales Executive will manage the complete customer journey from initial enquiry through enrolment and ongoing relationship management.
• The successful candidate will nurture leads, close sales, deliver exceptional customer service, maintain CRM records, and build long-term client relationships while achieving monthly sales targets.

Key Responsibilities
Lead Management & Sales:

• Respond promptly to enquiries received via phone, email, WhatsApp, social media, website forms, and other communication channels.
• Qualify leads and identify client training needs.
• Recommend suitable training programmes.
• Follow up consistently until enrolment.
• Convert qualified leads into paying clients.
• Prepare quotations, proposals, invoices, and enrolment documentation.
• Maintain an active sales pipeline.

Client Success & Relationship Management:

• Serve as the primary contact for prospective and existing clients.
• Build and maintain long-term client relationships.
• Ensure smooth onboarding for learners.
• Provide updates on training schedules, examinations, and certifications.
• Resolve customer enquiries and escalate complex issues where necessary.
• Generate repeat business, referrals, renewals, and upsell opportunities.

CRM Management:

• Maintain accurate and up-to-date CRM records.
• Track customer interactions and follow-up activities.
• Manage automated workflows.
• Generate sales and activity reports.
• Ensure CRM data accuracy and compliance.

Customer Communication:

• Handle inbound and outbound calls professionally.
• Respond promptly to emails, WhatsApp messages, live chats, and social media enquiries.
• Deliver excellent customer service across all communication channels.

Administrative Duties:

• Coordinate learner registrations and enrolment.
• Maintain client documentation.
• Assist with scheduling training sessions.
• Liaise with instructors, operations, and management.
• Perform other duties assigned by management.

Meetings & Business Representation:

• Attend physical or virtual client meetings.
• Represent Makintouch Consulting professionally.
• Conduct client consultations and presentations.
• Support management during corporate partnership engagements.

Key Performance Indicators (KPIs)

• Lead response time
• Lead-to-enrolment conversion rate
• Monthly sales targets
• Revenue generation
• Client satisfaction and retention
• CRM data accuracy
• Follow-up completion rate
• Repeat business and upselling
• Communication response time

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Customer Relations, or a related discipline.
• 2–4 years' experience in Sales, Client Success, Customer Service, Admissions, or Account Management.
• Experience using CRM platforms such as HubSpot, Zoho CRM, Salesforce, GoHighLevel, Microsoft Dynamics, or similar.
• Experience within EdTech, consulting, professional training, or technology services is an added advantage.

Required Skills:

• Excellent written and verbal communication skills.
• Strong sales and negotiation abilities.
• Proven customer relationship management skills.
• Hands-on CRM experience.
• Strong organisational and time management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to manage communications across email, phone, WhatsApp, and social media.
• Ability to multitask and work under pressure.
• High level of professionalism and integrity.
• Self-driven, target-oriented, and results-focused.
• Ability to work independently and as part of a team.

Working Days & Hours:

• Monday – Friday
• 8:30 a.m. – 5:00 p.m.

Employee Benefits

• Competitive monthly salary of N150,000.
• Salary review after successful completion of the 3-month probation period.
• Uncapped performance-based commission.
• Career growth and advancement opportunities.
• Continuous professional training and development.
• Exposure to globally recognised certifications and cutting-edge technologies.
• A collaborative, innovative, and supportive work environment.