Client Services Head at Guaranty Trust Holding Company Plc(GTCO)

Overall Responsibility 

• The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.

Job Responsibilities

• Maintain quality client service by attending to client inquiries and requests.
• Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.
• Oversee the client service team by providing clients with technical assistance on products and services.
• Work with internal stakeholders for service requirements, inquiries, and instructions
• Responsible for effective service recovery process through complaint logging, handling and resolution. 
• Build and maintain good relationships with customers.
• Provide appropriate recommendations on product improvements based on client feedback.

Skills & Knowledge 

• Bachelor's Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
• Excellent communication skills 
• 4 to 6 years in the client services, sales, marketing, or similar role. 
• Proficiency in customer service software, databases, and tools
• Good knowledge in keeping abreast with the developments in the client services field.