Client Service Officer at Sterling Health HMO

Job Description

• Manage client interactions and inquiries with a focus on providing satisfactory responses.
• Facilitate communication between clients and various internal departments.
• Maintain client records and update relevant information as needed.
• Support the resolution of client issues and concerns in a timely manner.
• Collaborate with the team to improve overall client satisfaction and retention.
• Assist in the development of client service strategies and initiatives.
• Gather and analyze client feedback to identify areas for improvement.