Client Service Officer at CallphoneNG

Location: Ikeja, Lagos

Responsibilities and Duties

• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Attend educational trainings and workshops for professional growth.
• Provide support in new product development and enhancement activities.

Job Requirement

• Candidates should possess an OND qualification with 1-2 years work experience.