Client Service Manager at Smart Partners

Location: Yaba, Lagos

Responsibilities

• Act as a single point of contact on behalf for allocated clients and follow up on client requests.
• Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above mentioned duties as required.
• Supervision and preparation of monthly work schedule and roasters for all staff dealing with client account.
• Manage all violations/escalations/issues reported by staff on occurrence basis
• Ensuring and maintaining KPIs.
• Ensuring all the external and internal reports are generated correctly and timely.
• Be available to respond timely to emails and phone calls with clients/management on pending/unresolved issues.
• Train team members on modern day customer service best practice.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 8 years work experience.
• Must be fluent in spoken English
• Experiencein developing customer service frame work.
• Must be able to put up good presentation
• Strong ethical practice
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Knowledge in finanacial services, real estate.
• Must be familiar with the use of CRM.
• Must resideon the Mainland
• Previous working experience as customer service Headin related firm will be an added advantage.
• Age 30-35 years preferably.
• Should be a female for gender balance.
• Candidate must be willing to resume within a week.