Client Service Manager (HMO) at Mediplan Healthcare

Role Summary

• Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers

Key Responsibilities

• Serve as main contact for corporate clients and enrollees
• Handle onboarding and enrollee support
• Resolve service issues and escalated complaints promptly
• Liaise with healthcare providers for quality service
• Conduct client visits and service reviews
• Developing and presenting health enlightenment/health talk proposals
• Prepare weekly/monthly service reports
• Educate clients on HMO plans and processes
• Coordinate with internal teams for seamless service delivery etc.

Qualification / Requirements

• Bachelor’s degree in a relevant field
• 2–4 years experience in client service within an HMO
• Strong communication and relationship-building skills
• Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
• Excellent problem-solving ability and customer-centric mindset.
• Ability to manage multiple accounts simultaneously etc.