Client Service Manager at Brand Regimen SFS Limited

Responsibilities

• Lead the Client Service Representatives to provide outstanding customer service experience/ support to clients
• Respond to pitching briefs from Clients with big and disruptive ideas through ideation with team members
• Present proposals and suggest business ideas for brand expansion and penetration
• Lead the Client Service team to provide timely responses to client inquiries and proffer solutions to complaints.
• Collaborate with team members to execute and achieve project objectives.
• Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
• Create positive onboarding experience for new clients.
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.

Skills / Requirements

• Bachelor's Degree in Business Administration / Marketing or an industry-related field.
• 2 - 3 years proven experience working as a Client Service Manager in an Experiential Marketing Agency.
• Very good knowledge of M MS s Excel, MS PowerPoint, MS Word etc.
• Exceptional leadership skills, client service skills, and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills.
• Attention to detail and ability to work efficiently under pressure.
• Strong analytical, critical thinking, effective collaboration and problem-solving skills

Salary and Bonuses

• N250,000 - N300,000 monthly.
• Paid Leave & Leave Allowance
• Health Insurance
• Profit Sharing.