Client Service Executive at Romanspage Global

We are seeking a highly competent professional for the role of Client Service Executive who will manage client relationships, ensure client satisfaction, and deliver exceptional service.

Job Description

Management of Technical Assistants:

• Facilitate weekly meetings with technical assistants
• Follow up to ensure timely submission of monthly reports and other supporting documents.
• Discuss with TAs to understand their challenges and seek areas of support.
• Prepare final monthly report and collate all necessary documents for submission to project supervisor
• Follow up with the project supervisor to ensure timely payment.
• Facilitate the remittance of WHTs and VAT to respective regulatory bodies
• Interface with the project supervisor on the requests of TAs to ensure optimal delivery of the work.
• Organize and plan quarterly performance appraisals for all TAs.
• Where necessary, make training recommendations for T.A to improve capacity
• Facilitate recruitment of technical consultants to fill vacant positions.

Other activities

• Manage all engagements with other external clients as assigned.
• Facilitate the preparation of monthly payroll.
• Build and manage a database of all employees across various clients being managed.
• Work with the internal team for generating monthly invoices for clients.
• Follow up with clients for payment of invoice fees.
• Facilitate remittance of taxes and pensions on behalf of clients.
• Handle and resolve client complaints efficiently and effectively.
• Escalate complex issues where necessary.
• Maintain accurate records of client interactions, transactions, and complaints.
• Prepare and submit monthly reports on clients’ interactions and feedback.
• Track client satisfaction metrics and report on trends.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2-3 years of experience in client service, customer support, or account management.
• Experience in a consulting firm will be an added advantage.

Additional Information

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong proficiency in Microsoft Office Suite and I.T productivity tools.
• Ability to manage multiple tasks and priorities effectively.
• Reside in Benin City, Edo State and available to resume immediately.