Client Service Executive at Clout Africa

JOB PURPOSE

Shall be responsible for the timely processing of clients’ media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients’ order. And finally as a back-up to the Marketing Executives.

JOB REQUIREMENT

• Directing strategy towards the profitable growth and operation of the company.
• Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Present sales, revenue and expenses reports and realistic forecasts to your line manager
• Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
• Interact and manage correspondence with prospective clients with speed and accuracy.
• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
• Processing of clients Media Purchase Order.
• Making accurate cost calculations to provide customers with quotations
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Accomplishes marketing and organization mission by completing related results as needed.
• Preparation of Media Plan and Campaign costing for prospective Clients.
• Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
• Good Filing, sorting and safe keeping of documents.
• Familiarization with station programs, format, and ratings at all times.
• Generating database for client (KYC) and updating of Clients list.
• Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
• Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
• Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.
• Builds effective relationships with potential clients and existing customers

REQUIREMENT

• Degree in Arts or any other related field
• 2 years proven work experience as a Client Service Executive, prefarably in a Media Space
• Execellent written and communications skills
• Fluent in English
• Proficiency in MS Office