Client Service / Administrative Officer at Skyhigh Medical Centre

Description

• Warm welcoming of patients / Clients
• Attending to patients' inquiries, complaints, questions and proffering/rendering appropriate support and providing a solution
• Perform all clerical duties necessary to keep the hospital running
• Manage incoming calls & follow up with patients for the next scheduled appointment
• Retrieve patient's file Numbers, Register New patients, and get their details so they can be registered appropriately
• Give out Claim forms to HMO patients, making sure patients sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
• Lias with HMOs and other corporate organizations for patient eligibility and approval
• Send daily reports to the Head of Admin/Client Executive
• Calling of dormant client/patient
• Response to official email
• Follow up with Patients for their next scheduled appointment
• Confirm an HMO patient, check the I.D to confirm if the patient's HMO is still active. Call the HMO helpdesk when necessary or when referring a patient to see a specialist. Also get an Authorization code before certain treatments or admission can be done
• Scheduling appointment /Proper Record Keeping
• Gives a detailed explanation of services, listen to patients' concerns and handling complaints and inform necessary to department for correction and follow up
• File important documents and keep them well arranged ` `
• Account reconciliation on payment received and expenses incurred in the day-to-day running, Update client Information and another basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry
• Any other assignment from higher authority

Requirements

• Interested candidates should possess a Bachelor's Degree / HND in relevant fields
• 1- 3 year work as a Client service /Admin experience in health care
• Resident in Lagos
• Good interpersonal skills