Client Relationship Specialist at Shuttlers

JOB DESCRIPTION

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Understand and effectively communicate the features, benefits, and value of our products and services.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily
• Ensure prompt resolutions to issues on all accounts assigned
• Prepare utility report and recollection of revenue for service rendered.
• Maintain accurate and up-to-date client records and activity reports.
• Support account growth by asking for more routes from existing clients;
• Handle the end-to-end process of fulfilling Charter requests.
• Visit clients once a month
• Proactively communicate potential challenges and appropriate resolutions.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

JOB EXPERIENCE

• Proven work experience as an Account Manager, Key Account Manager etc
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills.

JOB BENEFITS

• Competitive Salaries and Sales incentive
• Health insurance
• Paid time off and holidays
• Opportunities for career growth and development