Client Relationship Officer at Wecleanit Services Limited

Overview:

We are seeking a dedicated and customer-focused Client Relationship Officer to join our cleaning company. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring exceptional customer service, and addressing their needs effectively. This role is crucial to maintaining client satisfaction and driving business growth.

Key Responsibilities:

Client Management:

• Serve as the primary point of contact for clients, ensuring timely and professional communication.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and tailor services to meet their expectations.

Customer Service:

• Handle inquiries, complaints, and feedback promptly and efficiently.
• Coordinate with internal teams to resolve client issues and improve service delivery.
• Conduct follow-ups to ensure client satisfaction and address any concerns.

Business Development:

• Identify opportunities to upsell or cross-sell services to existing clients.
• Assist in onboarding new clients, ensuring a smooth transition and positive first impressions.

Performance Monitoring:

• Regularly collect and analyze client feedback to improve services.
• Prepare reports on client satisfaction, retention, and potential improvements.

Administrative Tasks:

• Maintain accurate records of client interactions and service agreements.
• Assist in preparing proposals, contracts, and service documentation as needed.

Qualifications and Skills:

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred but not mandatory).

Experience:

• Proven experience in customer service, client relations, or account management, preferably in the cleaning or service industry.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Ability to manage multiple clients and prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.

Personal Attributes:

• High level of professionalism and a client-first attitude.
• Detail-oriented and highly organized.
• Ability to work independently and collaboratively within a team.